FAQ

Most frequent questions and answers

No, we have staff and drivers standby during our operating hours. You can place an order anytime and we will take care the rest. You will received an ETA by SMS and a call on arrival.

We deliver to locations within 50km from Brisbane CBD. Use our postcode tool to check your delivery area and fees. 

We offer 2-hour guarantee for every local delivery orders. However our average delivery time is 30-60min, we make every attempt to get your order delivered as soon as possible. Please allow up to 20min to receive your ETA by SMS.

All orders and payments must be made through our website, no cash payment on delivery available. For safety reasons, our drivers are not allowed to carry any cash on them.

We currently only providing delivery services, we do not provide a pick up service. We do not deliver to public spaces. The delivery address has to be a residential address.

Yes, if you want the delivery at a certain time, simply leave a note when you order. The schedule time has to be at least 3 hours apart from your order time for us to organise. Please check our operating hours for deliveries.

By purchasing items from Benchargers, you have agreed on our terms and condition. According to Queensland Government, it is important to check ID if you look under 25. For more information please visit here.

Contact us through our live chat at bottom right corner for cancellation. Please note that by purchasing from Benchargers, you have read and agreed on our Terms and Conditions, we reserve the right to charge 15% for cancellation. For more information, please visit our Delivery Terms.

Please allow up to 20 min after your order is placed to receive your ETA. If you have waited 20 min and still have not receiving any updates, please check our opening hours. Welcome to contact us through our live chat and one of our customer service team will help you out shortly.